Privacy Policy

AMUMA Home Health (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website, www.amuma.ca, in accordance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Alberta’s Health Information Act (HIA).

By using this website, you consent to the practices described in this policy.

1. Information We Collect

Through our website, we may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
General inquiry details

We do not collect personal health information through this website for care delivery purposes. Any health information shared through website forms is treated with care and used only to respond to your inquiry.

We may also collect limited non-identifying technical information, such as:

Browser type
Device information
Pages visited

This information is used solely to improve website functionality and user experience.

2. Use of Personal Information

Responding to inquiries and requests
Providing information about our services
Communicating with clients, families, or representatives
Supporting coordination related to funding or service eligibility (when requested)
Meeting legal, regulatory, and contractual obligations

3. Health Information and AHS Alignment

When acting as a service provider in coordination with Alberta Health Services, AMUMA handles health information in accordance with:

Alberta’s Health Information Act (HIA)
Applicable AHS policies, agreements, and privacy requirements

4. Consent

We obtain consent for the collection, use, and disclosure of personal information except where permitted or required by law. You may withdraw consent at any time by contacting us.

5. Disclosure of Information

To authorized service providers or partners under confidentiality obligations
To Alberta Health Services or authorized bodies when required
When required by law or legal process

6. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal and health-related information.

7. Retention and Destruction

Information is retained only as long as necessary and then securely destroyed or anonymized.

8. Access and Correction

Individuals may request access or corrections to their personal information by submitting a written request.

9. Cookies and Analytics

Our website may use cookies or analytics tools for functionality and performance measurement.

10. Third-Party Links

We are not responsible for the privacy practices of external websites.

11. Changes to This Policy

Updates will be posted on this page with a revised effective date.

12. Contact Information

AMUMA HOME HEALTH
Email: info@amuma.ca
Website: www.amuma.ca

LAND ACKNOWLEDGEMENT

At AMUMA Home Health, we acknowledge that our services are provided on the traditional territories of Treaty 6, 7, and 8, and the Métis Homelands. We honor the First Nations and Métis peoples as the original caregivers of these lands. Committed to respectful partnerships, we strive to enrich lives and provide culturally safe care across these territories. We continue to nurture relationships with local Indigenous communities, ensuring that our practices and services are respectful of their histories, cultures, and rights.